Privacy Policy

1. Introduction

To operate efficiently, Wyatt Carruthers Jebb Ltd must collect and use information about people with whom it works. These usually include tenants of the client; and current, past, and prospective clients, employees and clients.

Wyatt Carruthers Jebb Ltd is fully committed to compliance with the requirements of The Data Protection Act 2018 and the implementation of the UK General Data Protection Regulation (UK GDPR).

Wyatt Carruthers Jebb Ltd regards the lawful and correct treatment of personal information as integral to the success of its operations and to maintaining confidence between the Company and with whom it carries out business.

We are a QA registered firm under ISO 9001 and we are Cyber Essentials Certified.

This privacy policy sets out how we collect, use and protect your personal information and your rights in relation to your information. Wyatt Carruthers Jebb Ltd determines the purposes and the manner in which personal data is processed.

2. The Information We Collect

Most of the work we do is carried out under instruction from commercial clients. We do however carry out work on domestic properties via Housing Associations and Local Authorities and we also accept commissions from time to time from private individuals.

It may be necessary for us to contact those individuals (Data Subjects) from time to time to enable works such as investigations, repairs, and other building works to properties to be undertaken expediently.

When working with you we may need to know your name, postal address, email address and telephone number. We believe that unless there are extenuating circumstances the information that we would gather from you would be limited to just that noted above.

We may collect information from you in various ways:

• Through our website in the form of cookies (see below and our cookie policy)
• When you contact us in person, over the telephone, by email, or by post.
• When you make an enquiry.
• When you apply for our services.
• When you use our services.
• When you consent to provide us with personal data.

We may collect your personal data from third parties we work with including:

• From third parties such as our direct
• Employees, agents, or other organisations that introduce you to us.
• Public information sources such as Companies House.
• Agents, contractors and sub-contractors working on our behalf.
• Market researchers and government and law enforcement agencies.

All of our phone calls are recorded for training and monitoring purposes. This information is held for no longer than two years.

3. Children

We do not wish to collect any personal information from children without their parents’ consent. Any information collected regarding a person under 16 years of age must be given with the express consent from a legal parent or guardian before supplying any information.

4. How will we use your information

All personal data collected is used only for Legitimate Business Activities. You will not receive any telephone calls letters or Emails from us marketing to market our services or seek any business other than that which is connected to the project for which the personal data was gathered.

The relevant information will be used by us, our agents, contractors and sub-contractors to communicate with you on matters relating to the conduct of our business.

From time to time we may wish to contact you for your feedback and comments on our services.

We will use the information held about you for the purposes for which it was provided to us as stated at the point of collection (or as may be obvious in the context of collection). Your personal data will be used by us in the following ways:

• To respond to your enquiries.
• To send you information you have requested.
• To improve our business and the service and/or products we provide.
• For market research purposes.
• Respond to complaints and seek to resolve them.
• Comply with our Legal & Contractual obligations.

We do not collect or compile personal data for release or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties, and will not without your consent.

We must have a legal reason to process your personal information. Your information will usually be processed to meet our legitimate interest to facilitate your interest in our business. In those few cases where your consent is required, this will be communicated to you at the point of collection.

5. How your data is stored

We have in place security measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate. We cannot guarantee the security of any third-party application you may use to transmit your data (for example, internet browsers).

We strive to ensure the security, integrity and privacy of the personal information we collect. We do our very best to ensure the security of personal information held by us to protect your information from unauthorised access, use, modification, destruction or disclosure.

Access to personal information is restricted to authorised employees, contractors, agents and service providers, who are obliged to respect the confidentiality of any personal information held by us. We regularly review and update our security measures considering current technologies.

6. How long will we keep your data

We will keep your personal information for at least as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal, contractual, regulatory and professional obligations.

7. When we might need to share your information

We may disclose your personal data to any member of our company who need access to that information to assist you with the purpose of your enquiry.

We may also disclose your personal data to third parties, this includes:

• Our service providers so that they can provide or assist us with providing our services, or provide you with products or services that you have requested directly from them.
• Third parties where you have requested information, products or services from them.
• Relevant government, regulatory or public authorities.
• Our legal representatives or other concerned parties in circumstances where we reasonably believe that disclosing your personal information is necessary to help identity, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property, users or anyone else who could be harmed by such activities.
• If we are under a duty to disclose or share your personal data to regulatory or law enforcement agencies.

Where any data is shared with a third party will require those parties to keep that information confidential and secure and to use it solely for the purpose for which the data was provided.

8. Cookies

The Wyatt Carruthers Jebb Ltd website uses cookies. Cookies do lots of different jobs such as:

• Letting you navigate between pages efficiently.
• Storing your preferences and generally improving your experience of a website.
• Make the interaction between you and the website faster and easier.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

The Wyatt Carruthers Jebb Ltd website does not collect personally identifiable information about you. We use it solely to monitor how our site is used and how many repeat visitors we have.

9. Your Consent

By submitting your information to us you consent to the use of that information as set out in this policy. If your information has been given to us by a recognised third party subject to GDPR you will have already given consent for your data to be used by their agents and subcontractors of which we will be one of them.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European economic area that do not have similar protections in place regarding your data and its use as set out in this policy. By submitting your information, you consent to these transfers.

10. Your Right to Access

You have a right to access the personal data we hold about you. You may ask us to rectify or erase the personal data we hold about you or restrict the processing we carry out. You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Please write to: hq@wcjeng.co.uk. Where appropriate under Data Protection Legislation, you may have your personal information erased, rectified, amended or completed as specified below:

• Access: you are entitled to be provided with a copy of the information we hold about you.
• Deletion: you have the right to ask us to delete personal information we hold about you though please bear in mind that we may need to keep all or part of your data in accordance with applicable Data Protection Legislation.
• Rectification: you are entitled to have any inaccuracies in the information we hold about you corrected.
• Withdraw consent: you have the right to withdraw your consent to any particular use of your data.
• Information: you have the right to be informed of the use to which your personal data is put.
• Restriction: under certain circumstances specified by Data Protection Legislation, you have the right to request us to restrict the processing of your personal data, or we may restrict the processing of your data.

Requests must be made in writing. Please provide your name and address, and brief details of the information of which you would like a copy or which you would like to be corrected.

We will require proof of your identity before providing you with details of any personal information we may hold about you.

We may only request a reasonable fee from you when your request is manifestly unfounded or excessive or repetitive or we receive a request to provide further copies of the same information.

In the event that you have cause for complaint please contact us and we will follow up with you to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).

11. Changes to our Privacy Policy

We keep our privacy policy under regular review. This policy was last amended in October 2024.